Pet Sitter in California State, California

Jacqueline A. Rojas 15 ABBEYWOODLANE, ALISO VIJEO CA, 92656 Cell Number (949) 63... Email: [email protected] Career Overview: Highly enthusiastic customer service professional with over four years client interface experience. Energetic and reliable Retail Sales Associate skilled in required knowledge of special products. Reliable Customer Service Representative with extensive track record in demanding sale. Personable and responsible Cashier with four years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths: Active listening skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Competitive team worker Flexible work hours Highly self motivated Adaptive team player Top sales performer Accomplishments: Customer Service: Researched, calmed and rapidly resolved conflicts to prevent loss of key accounts. Sales: Consistently generated additional revenue through skilled sales techniques. Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow. Recognized by peers and management for going above and beyond normal job functions. Work Experience: KFC, Rancho Santa Margarita, CA March 2011-July 2013 Cashier/ Sales Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted customers with store and product complaints. Trained over five new employees quarterly. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Sprouts, Laguna Niguel, CA Cashier Clerk April 2013- September 2014 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store. Served as the company's only bilingual Spanish/English customer service representative. Chipotle, Laguna Niguel, CA Take-Out Specialist Prep Cashier Front of the Line Back of the House April 2016 - August 2017 Started off as morning salsa prep, which included managing time and proper food safety knowledge. Became TOS (take out speicalist) this year due to customer excellent customer service. The TOS was incharge of making sure all online orders were accurate and ready on time for pick up. Also did call backs to ensure the customer's order and expierence was excellent. When there was a mistake promptly acknowledged the customer and issue. Would ensure that the customer was left with positive expierence. Prep required a set of fast pace skills and working knowledge of the back of the house guildlines. Made sure that all of Prep tasks were done on time and with food safety knowledge. Was also in charge of checking/ cleaning the dining. Would also attend to customers. Held an upbeat personality will attented to all tasks, exchanging friendly conversations with customers while also asking of the food quality. Cashier knowedge and expierance. Education: Juniper Serra High School, graduated 2010-201.... Honor Role Academic Achievement Award. Coursework in Culinary Arts Took pride in all classes Saddleback Valley Community College Current part-time student Nursing Working towards Associates Degree References: Allan (951) 45... (Manager of Chipotle) Daniel Flores (949) 54... (Manager of KFC) July Ramirez (714) 20... (Supervisor of KFC) Frank Mulder (949) 29... (Close friend/previous Boss)